Frequently Asked Questions

Frequently Asked Questions

🛒 Shopping & Orders

Do you offer online shopping?

Yes! You can browse and purchase online, then choose to pick up in-store. We're adding more products online regularly, but feel free to call us if you can’t find what you need.

What payment methods do you accept?

We accept cash, all major credit cards, EFTPOS, and offer trade accounts for our regular local builders and contractors.

Do you have trade accounts?

Absolutely! We welcome tradies and offer competitive pricing for contractors and repeat customers. Drop in or give us a call to set one up.

🚚 Delivery & Pickup

Do you deliver locally?

Yes! We deliver to Strathalbyn, Woodchester, Ashbourne, Langhorne Creek, Milang, Clayton, and Finniss. We’ll always quote your delivery first — no surprises.

What days do you deliver?

We deliver on Tuesdays and Thursdays only. No weekend deliveries — we’re out enjoying the community too!

🔧 Products & Services

What if you don’t have what I need in stock?

We can usually order it in within a few days. We’ve got great relationships with our suppliers and can help source almost anything.

Do you offer advice on projects?

Absolutely — that’s what we’re here for! Our team has decades of experience and loves helping with projects big and small. Pop in for a yarn anytime.

What services do you offer?

We offer key cutting, gas bottle refills (including 45kg domestic cylinders), local delivery, custom gates, sheds, and more. We’re much more than a hardware shop — we’re a full rural lifestyle hub.

🍺 Homebrew Questions

Are you homebrew specialists?

Yes! We’re the go-to homebrew experts for Strathalbyn and the Fleurieu Peninsula. We stock everything from beginner kits to advanced gear — and we love to help you perfect your brew.

Do you offer homebrew advice?

Definitely. Our staff are experienced brewers and can help you with recipes, troubleshooting, and equipment selection. Bring your questions in-store!

🎣 Fishing & Outdoor

Do you know the local fishing spots?

We sure do! Our team are keen local anglers and can point you to the best spots, along with the right gear to match local conditions.

📞 Contact & Location

What are your opening hours?

Monday–Friday: 7:30am–5:00pm, Saturday: 8:30am–4:30pm, Sunday: 9:00am–2:00pm. We recommend calling ahead on public holidays.

Where exactly are you located?

37 East Terrace, Strathalbyn, SA 5255. We’re right in town — look for the big yellow H Hardware sign!

💬 Accounts & Loyalty

Do you have a loyalty program?

Yes! We offer a loyalty program that rewards you every time you shop. Earn points with every purchase and use them for discounts or exclusive offers. Pop in or give us a call to join — it’s quick and free.

🧑🔧 Product Sourcing & Special Orders

Can you order in special items if you don’t have them?

Absolutely. We’ll do our best to source it from our trusted suppliers — just ask!

🔥 Gas Services

Do you deliver gas bottles?

Yes! We deliver 45kg domestic gas cylinders to our local delivery areas on Tuesdays and Thursdays. Call us to organise it.

Do you refill or swap smaller BBQ bottles?

Yes — bring them in for a refill or a swap and go service. Quick and easy!

🎣 Fishing & Licensing

Do you sell fishing licences?

No, but we can help point you in the right direction to get one before heading out on the water.

🚗 Parking & Access

Is there parking available?

Yes! We have convenient parking right out the front — perfect for trailers, utes, and easy loading.

💵 Returns & Exchanges

What’s your return policy?

We accept returns within 14 days on most products if they’re unused and in original condition. Bring your receipt in and have a chat — we always aim to help.

🛠️ Timber & Cutting

Can I buy just one bolt or a small piece of timber?

Absolutely! You can buy exactly what you need — one bolt, one metre of timber, or a handful of screws. We’ll even cut timber to size, so you don’t have to take more than you need or waste space at home.

Still Have Questions?

Give us a call on 08 85 364 333 or pop in for a chat. We're always happy to help!