Returns & Exchanges Policy

Last updated: 04/07/2025

🤝 Our Promise

We want you to be completely satisfied with your purchase. If you're not happy, we'll make it right with our fair and flexible returns policy.

📅 Return Timeframes

  • 📦 Unopened items: 30 days from purchase date
  • 🔧 Defective items: 12 months manufacturer warranty coverage
  • 📱 Special orders: 14 days (if not custom-made)
  • 🎁 Gift items: 30 days with gift receipt

✅ What Can Be Returned

✅ Returnable Items

  • Unopened hardware tools in original packaging
  • Unused fasteners and fixings
  • Unopened garden products
  • Fishing gear in original condition
  • Homebrew equipment (unused)
  • Gift items with receipt
  • Defective or damaged items
  • Items not as described

❌ Non-Returnable Items

  • Custom-cut materials
  • Special order items (made to order)
  • Opened paint or chemicals
  • Used or installed items
  • Items without original packaging
  • Consumable products (batteries, etc.)
  • Clearance or sale items (unless defective)
  • Gift cards

📋 Return Conditions

To be eligible for return, items must be:

  • ✅ In original condition and packaging
  • ✅ Unused and not installed
  • ✅ Include all original accessories and documentation
  • ✅ Returned within the specified timeframe
  • ✅ Accompanied by proof of purchase

💰 Refund Information

Refund Methods:

  • 💳 Original payment method: Credit card, EFTPOS, cash
  • 🏪 Store credit: Available for exchanges (valid 12 months)
  • 💵 Cash refunds: Available for cash purchases under $100

Refund Processing Times:

  • In-store returns: Immediate refund
  • Online/delivery returns: 3-5 business days after we receive the item
  • Credit card refunds: 5-10 business days (depends on your bank)

🚚 Return Shipping & Delivery

Local Customers (Strathalbyn Area):

  • 📍 Bring to store: 37 East Terrace, Strathalbyn
  • 🚚 Return pickup: Available for large items (call us)
  • 💰 Cost: FREE return for defective items

Delivery/Online Customers:

  • 📦 Return shipping: Customer pays return shipping (unless item is defective)
  • 📋 Return authorization: Call 08 85 364 333 for return instructions
  • 🏪 Drop off in person: Always welcome at our store

🔄 Exchange Process

Prefer an exchange? We're happy to exchange items for:

  • Different size or color (if available)
  • Different product of equal or greater value
  • Store credit for future purchases

Exchange Process:

  1. Bring item and receipt to store OR call for return authorization
  2. We'll check the item condition
  3. Choose your replacement or store credit
  4. Pay any price difference if applicable

⚠️ Damaged or Defective Items

Received a damaged or defective item?

  • 📞 Call us immediately: 08 85 364 333
  • 📸 Take photos: Of the damage or defect
  • 📋 Keep everything: Item, packaging, and receipt
  • 🚚 Free return: We'll arrange pickup or provide return shipping
  • 💯 Full refund or replacement: Your choice

🎁 Gift Returns

Returning a gift?

  • Gift receipt required for refund
  • Store credit available without gift receipt
  • Original purchaser can return with their receipt
  • Same return conditions apply

🏗️ Trade Customer Returns

Trade account customers get special consideration:

  • Extended return periods for bulk orders
  • Job site pickup for large returns
  • Flexible exchange options
  • Priority processing

📞 How to Start a Return

🏪 In-Store Returns (Easiest):

Simply bring your item and receipt to our store at 37 East Terrace, Strathalbyn during business hours.

📞 Phone Returns:

Call us at 08 85 364 333 and we'll guide you through the process.

💻 Online Returns:

Email us through our website contact form with your order details.

🕐 Store Hours for Returns

  • Monday - Friday: 8:00am - 5:00pm
  • Saturday: 8:00am - 4:00pm
  • Sunday: 10:00am - 3:00pm
  • Public Holidays: Call ahead to confirm

❓ Frequently Asked Questions

Do I need my receipt for returns?

Yes, proof of purchase is required. We can also look up purchases if you used a card and remember the approximate date.

What if I lost my receipt?

If you paid by card, we can often look up your purchase. Bring the card used and remember the approximate purchase date.

Can I return online purchases to the store?

Absolutely! You can return online purchases to our physical store. Just bring the item and your order confirmation.

What about manufacturer warranties?

We honor all manufacturer warranties. For warranty claims, we'll help you contact the manufacturer or handle it directly if we're an authorized dealer.

📜 Fair Trading & Consumer Rights

Our returns policy is in addition to your rights under Australian Consumer Law. You are entitled to a refund or replacement for major faults, and compensation for any other reasonably foreseeable loss or damage.

For more information about your consumer rights, visit: ACCC Consumer Rights

📞 Contact Us About Returns

Questions About Returns?

📞 Phone: 08 85 364 333

📍 Address: 37 East Terrace, Strathalbyn, SA 5255

🕐 Hours: Mon-Fri 8am-5pm, Sat 8am-4pm, Sun 10am-3pm

💻 Email: Contact us through our website form

This returns policy was last updated on 04/07/2025 We reserve the right to update this policy at any time. Current policy will always be available on our website.